Privacy statement

We do not own your data and we will never sell it! We provide information that belongs to you, not us. We have created this privacy policy to explain how Trippple AS processes your data and your personal information.

The Privacy Policy describes the types of information we may collect from you or that you provide to us when you visit one of Trippple AS's websites or use our services at trippple.no and help.trippple.no. If your platform is under a different web address or located on a corporate site, the information is still stored in Trippple AS's application and is subject to our practices for collecting, using, maintaining, protecting and disclosing this information.

This privacy policy applies to information we collect:
(i) through our services; and
(ii) in electronic messages between you and our services.

This Privacy Policy does not apply to any other services or information collected by us off-line or through third party sites that can be accessed through links in our Services.

The rules apply to users based in the EU and EEA (European Economic Area): We allow the transfer of personal data from these countries.

By accessing and using our Application and Services, you agree to this Privacy Policy.

1. Information we collect about you

We collect many types of information about visitors and/or users of our services. We collect this information either directly or when you provide it to us or automatically as you move through our website or application.

(a) We will collect and process your personal data when you register for a service/create an account, subscribe to a newsletter, provide feedback, fill out a survey, or send us a comment. When you order products or services on the website or application, you may also be asked to provide a payment card or other payment-related information. Depending on the activity, some of the information we request from you will require you to use the Service (such as creating an account) and some is voluntary. If you do not provide data that the activity in question requires, you will not be able to do the activity.

We also collect your unique Internet Protocol address (IP address). We use this to help diagnose problems with our servers and/or software, to administer our Services, and to gather demographic information.

(b) We may collect information that does not in itself identify individuals. Such information tells us about your equipment, browser actions, and what resources you use through our Services, such as operating system and browser type. We use Google Analytics and similar services, as described in our "Use of cookies", to help us provide better and more individually oriented services to users by allowing us to assess user patterns and customise our Services according to your individual wishes, and speed up your searches.

(c) When you use our Services, we automatically collect information about the type of device you use and the version of your operating system so that we can provide you with the best version of our application.

(d) When you contact us for support, we may collect additional information to resolve your issue, and may ask to link your Trippple user with your support user to help you more easily. If you choose not to link them here, we will still provide you with support.

(e) We are not a site targeting children or anyone under the age of 16. If you are a school using Trippple as a service for children under the age of 16, or the equivalent minimum age in the relevant jurisdiction, then you are responsible for obtaining the consent of each child's parent or guardian that you wish to participate in any of our Services.

2. Where we store data

By providing your personal data, you agree that data will be transferred, stored and processed outside your country of residence. We will take reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

3. How we use your information

We use information about you in the following ways:

To display content from our Services in an efficient manner for you and for the device you are using.
To provide you with information, products and services that you have requested from us or that we think may be of interest to you.
To fulfil the obligations of the agreements entered into between us and you, including for billing and collection.
If you pay for a course or subscription on a course platform with a payment card, we will forward the payment information to the correct company that processes the payment.
To allow you to participate in interactive parts of our Services when you choose to do so.
To contact you about our Services.
In any other way we can describe when you provide information or when we inform you of a new use of information about you.
To provide help for you and your course facilitator.

4. Sharing your information

We will only share your personal data with third parties in the ways described in this Privacy Policy. We do not sell, trade, rent or share your information with others, except in the following ways:

(a) We provide and support some of our Services through contractual arrangements with service providers and other third parties. We and our service providers use your personal data to operate our website and provide the Services. For example, we need to pass your payment information to the bank that issued your card to confirm payment for products and services purchased on our website; and provide information about your order to third parties who help us fulfil your order.

(b) We will also share personal data in the following circumstances: (i) if required to do so by law enforcement authorities or to cooperate with a law enforcement agency's investigation; (ii) if we believe in good faith that we are required or authorised by law or legal process to do so; (iii) to protect our rights, reputation, property, or safety of ourselves or others; (iv) to defend or enforce our rights or obligations; (v) if the sharing is required by mandatory professional standards; (vi) to a third party where you have already authorised us to do so; or (vii) if it is our obligation to share your personal data to perform a contract or agreement that may exist between you and us, including this Privacy Policy and the Terms of Agreement. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

(c) In the event that Trippple AS decides to sell all of its shares or enter into a merger, we reserve the rights to include your data, including personal data, among the assets transferred to the acquiring or surviving company.

5. Update or correct your personal data

We provide a framework to control and manage the personal data we hold on you, including the ability to:

Deleting data: You can ask us to delete all or some of your personal data (e.g. if it is no longer necessary to provide you with Services).
Change or correct data: You can edit some of your personal data through your account. You can also ask us to change your data in some cases, especially where it is inaccurate.
Object to or restrict use of data: You can ask us to stop using all or some of your personal data (e.g. if we have no legal right to continue using it) or to restrict its use (e.g. if your personal data is inaccurate or held without rights).
Right to access and/or obtain your data: You can ask us for a copy of your personal data and you can ask for a copy of personal data you have provided in machine-readable form.
You can learn more about how to make these requests in sections 6 and 7 of this Privacy Policy. You can also contact us through the contact details in section 15 and we will consider your request in accordance with applicable law.

You can also access, request deletion, and correct your personal data by sending a data request to our helpdesk or by writing to us at [email protected].

6. Closing the account or deleting personal data

As a customer, you can choose to let your subscription expire. In such cases, your information will be retained for a reasonable period of time in case you choose to resume your subscription.

You may choose to unsubscribe, in which case we will delete your information, including your history, within 60 days of your cancellation request. However, we may choose to retain your data even after you have cancelled your account if this is necessary to satisfy legal requirements (including requests from law enforcement authorities), fulfil contractual obligations, meet regulatory requirements, resolve disputes, enforce security, prevent fraud or abuse, enforce the terms of the agreement, or carry out your request to stop persistent messages from us. We will retain de-personalised information after your subscription is terminated.

If you want access to the information we have about your use and access to Trippple AS's Services, please write to customer support or by email to [email protected].

You can also ask us to stop using all or some of your personal data (such as in the event that we have no lawful reason to use it) or to restrict its use (such as in the event that the personal information about you is inaccurate or held by us without our right to do so) by submitting a data request through customer support or directly to us at [email protected].

7. Choice of control of your personal data

You can ask us for a copy of your personal data in machine-readable format. You can do this by contacting customer support or by writing to us at [email protected]. We will assess your request in relation to applicable legislation.

With respect to your communication preferences, you can unsubscribe from newsletters by following the instructions in the newsletter you receive, or you can log in to your account and update your newsletter and email subscription choices. If you have changed your email address and you still wish to receive newsletters; update your email address information in your account and sign up again to receive updates. We occasionally send out emails if there are problems with the website.

You also have choices regarding cookies, as described in our "Use of cookies". By customising your browser settings, you can choose to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies, some parts of our pages may not function correctly for you.

8. Legal basis for processing

We collect and process personal information about you only where we have a lawful basis. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of the contract we have with you, such as performing the Services you have requested) and "legitimate interests".

Where we rely on your consent to process personal data, you have the right to withdraw your consent at any time and where we have legitimate interests, you have the right to object. If you live in an EU or EEA country and are unsure what legal basis we have for collecting and using your personal data, please contact our Data Protection Officer at [email protected].

9. Data security

Access by you to your account on a website or other application Trippple provides is available through a password and/or unique username chosen by you. This password is code protected by us. We recommend that you do not share your password with anyone, that you change your password regularly using a combination of numbers and letters, and that you ensure that you are using a secure browser. We cannot be held responsible for any activity resulting from your failure to secure your password and username. If you share a computer with someone, always make sure to log out after you have finished to secure your information from other users of the computer.

Please notify customer support: [email protected] as soon as possible if you suspect that others have obtained your username or password.

Unfortunately, no transmission of data over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we always strive to protect your personal information, you acknowledge that:
(a) there are security and privacy restrictions on the internet that are beyond our control;
(b) the security, integrity and privacy of any of your personal information and data shared between you and us through this website cannot be guaranteed and we shall have no liability to you or any third party for any loss, misuse, disclosure or alteration of such information; and
(c) all such information and data may be viewed or tampered with in the transmission by a third party.

In the unlikely event that we believe that the security of your personal information under our control may have been compromised, we will notify you. To the extent you have provided us with your email address, we will notify you through this and you consent to us using email as the means of such notification. If you would like another option for notification, please contact customer support with the alternative contact information you would like us to use.

10. Cookies and other technologies

When you use our websites, we may use cookies and other technologies to facilitate and personalise your use of our Services. Learn more about your choices regarding the use of these technologies and about our response to your "do not track" signals in our "Use of cookies".

11. Direct marketing

We do not share any of your personal data with a third party who wishes to use it for direct marketing purposes without your permission.

12. Changes to this privacy policy

We will post any changes made to this Privacy Policy (with a notice that the Privacy Policy has been updated on our Sites). The date on which the policy was last revised will be visible at the top of the page. You are responsible for ensuring that you have an up-to-date and active email address registered to you and for regularly visiting our Sites and this Privacy Policy to check for changes.

Your continued use of our Services after such notices will confirm your agreement to the updated terms of the revised Privacy Policy.

13. How do you contact us with questions?

If you have any questions or complaints about this privacy policy, please contact our online customer support.

You can also reach us at the physical address below.

Trippple AS
Strandgaten 16
4550 FARSUND
[email protected]